TERMS & CONDITIONS
INTRODUCTION
Addicted to Pilates is operated by DDN Consulting Pty Ltd (13 141 845 409).
Terms and Conditions must be read, understood and accepted prior to purchasing a membership and making a booking at Addicted to Pilates.
MEMBERSHIPS
Packs & Passes
Valid for all classes. Bookings are open 4 weeks in advance. No refunds, suspensions, transfers or extensions available.
Pack/Pass validity from date of purchase:
Welcome Offer – 5 weeks. Available only to new Members and can be purchased once.
Single Pass – one month.
10 pack – six months.
20 pack – ten months.
50 pack – one year.
80 pack – 18 months.
Infrared Sauna 10 Pack – six months.
Infrared Sauna 20 Pack – one year.
Weekly Memberships
Valid for all classes. Bookings are open 2 weeks in advance. Weekly memberships are automatically processed via nominated credit card or debit card each week on your chosen start day. Your payment covers classes from that day of the week, for 7 days. No refunds, suspensions, transfers or extensions available.
To change to another weekly membership, please email the Studio studio@addictedtopilates.com.au at least a week prior to the next payment.
Weekly memberships can be put on hold for up to six weeks per year. You must provide seven days’ notice with the dates prior to the next payment cycle via email to studio@addictedtopilates.com.au. Please note holds are available in seven-day increments and cannot be backdated.
We require at least one week’s written notice prior to next payment cycle to terminate weekly memberships. Please email the termination request to studio@addictedtopilates.com.au.
In case of injury or illness that prevents the use of our services, membership termination will occur from the date we receive written confirmation from a medical doctor.
WAITLISTS
If a class is full, please sign up for the waitlist. When a place becomes available, you will receive an email advising that you have been placed in the class. It is your responsibility to cancel if you are unable to attend. Once cancelled, your place will be offered to the next member on the waitlist.
If you are on the waitlist for an early morning class, check in the morning prior to class if you have been added to the class. If you prefer not to check in the morning, please remove your name from the waitlist in the evening the day before class. Class credits cannot be refunded for failure to cancel.
CANCELLATION POLICY
Our cancellation policy is in place to ensure every Member has a chance to attend class and/or a sauna session. Cancellations are made via the app or website up to four hours prior to class or sauna session start time. If You do not cancel 4 hours before the start time, You will forfeit the class credit, and no additional late cancellation fees or no-show fees will be charged.
Private and semi-private classes have a 24-hour cancellation policy, and can be cancelled via phone or email.
GIFT CARDS & RETAIL
Gift cards do not have an activation expiry date. However, once activated the applicable rules for expiry as per above apply. Not redeemable for cash, no refunds, transfers or exchanges available.
All retail sales are final. No refunds or exchanges are given on retail purchases, unless the item is deemed faulty, in which case it is to be returned to the studio within seven days upon purchase.
GENERAL TERMS
You acknowledge and accept full responsibility for participating in a class or sauna session.
Pre and postnatal Members, Members with chronic illnesses and injuries must provide written medical clearance to studio@addictedtopilates.com.au prior to class.
You must inform our instructors of any injury, illness, pregnancy or discomfort prior to class commencement.
You must be at least 16 years of age to attend Reformer classes. 13-19 year-olds can attend Barre and Mat classes.
Children that are not attending our classes cannot be left in the studio unsupervised while you attend classes.
For hygiene and safety reasons, non-slip socks and gym towel/reformer mats are necessary and are available for purchase via the app. For infrared sauna, please bring two towels.
We are not responsible in any way for the safekeeping of your personal belongings.
We reserve the right to change the opening hours at the studio, including on public holidays.
All memberships may be subject to price increase.
A class credit will be added back to a Member’s account for classes that have been cancelled by us.
By purchasing a membership and booking into a class or sauna session at Addicted to Pilates you automatically agree to all the Terms and Conditions above.
