Terms & Conditions
By signing up to participate in our classes, you agree to be bound by Addicted to Pilates’ Terms and Conditions set out below.
Participating in any form of exercise at Addicted to Pilates is done entirely at your own risk. You are advised to seek medical advice prior to commencing any exercise program if you are in any doubt about your ability to engage in exercise. Classes at Addicted to Pilates may be physically strenuous and you voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. You must inform our instructors if there are any risks to your health by you participating in our classes, such as if you have any pre-existing injury, illness, discomfort or are pregnant, prior to commencement. In that case, we insist that you seek approval from a medical practitioner to participate in our classes. Please note pregnant and postnatal Members have to provide written medical clearance from their General Practitioner or Obstetrician via email to us email@example.com prior to their first class.
Payment needs to be made prior to booking and can be made only through the website or app.
For hygiene and safety reasons, you must wear non-slip socks and bring a gym towel to class. Non-slip socks and towels are available for purchase via our app and are collected at the studio.
You must be at least 16 years of age to attend Reformer classes. Teenagers (13-19) can attend Barre and Mat classes. Children cannot be left in the studio unsupervised while you attend classes.
You acknowledge that our instructors may make physical contact with you for correction to ensure that your practice is undertaken in accordance with known practice methods.
We are not responsible in any way for the safekeeping of your personal belongings. We
recommend that you bring only personal belongings that are absolutely necessary for you for the duration of your visit. You are not permitted to interfere or tamper with, steal, or cause damage to, the personal belongings of another person at the studio. If you do so, we will contact the police and will cancel your membership and permanently ban you from the studio.
Instructors and classes are subject to change without notice. We reserve our right to change our opening hours at our studio. We are not liable to transfer or offer compensation of any kind for classes that are late, changed or cancelled for any reason. We will provide refund of class credit to booked members for classes that have been cancelled by us.
The studio may be closed on Public holidays. We reserve the right to also be closed on days before or after Public holidays for studio maintenance or instructor training. You will be notified of studio closure in the Studio and via social media.
All memberships are non-transferable and are non-refundable. Their expiry cannot be extended unless you are injured, in which case we will require a medical certificate and a request via email to firstname.lastname@example.org 14 days prior to the membership expiry date.
No refunds, transfers or extensions are available for passes.
Welcome Offer is valid for five weeks from the purchase date. It is available only to new Members and can be purchased only once. We recommend that you use one class credit for a Taster Reformer Class if you are new to reformer pilates.
Single passes are valid for one month from the purchase date.
All Classes Packs are valid for Reformer, Mat, Barre and Yoga:
The 10 pack is valid for two months from the purchase date.
The 20 pack is valid for three months from the purchase date.
The 50 pack is valid for six months from the purchase date.
Mat/Barre/Yoga Packs are valid for Mat, Barre and Yoga classes:
The 10 pack is valid for four months from the purchase date.
The 20 pack is valid for six months from the purchase date.
The 50 pack is valid for eight months from the purchase date.
The Teen Pack (for Barre and Mat classes) is valid for 6 weeks from purchase date.
The Seniors Pack is valid for 7 weeks from purchase.
Pack members can book up to two classes as day, subject to availability.
The Welcome Offer, 10, 20, Teen and Seniors’ packs cannot be put on hold (or suspended) for any reason.
The 50 pack can be put on hold (or suspended) for up to six weeks (42 days) per year. You must provide seven days’ notice via email to email@example.com with the hold dates, with the hold in seven-day increments. Please note that we are not able to back date pack holds.
No refunds and transfers available.
Double Hooked weekly membership allows you to attend up to two classes per week. Subject to availability, you can book two classes a day.
Triple Love weekly membership allows you to attend up to three classes per week. Subject to availability, you can book two classes a day.
Everyday Addiction allows you to attend classes every day. There are 7 class credits per week and you can book two classes a day, subject to availability.
All weekly memberships holders are billed weekly from nominated debit or credit card with a four-month minimum commitment. After four months, the membership is ongoing indefinitely until terminated. Please refer to our Membership Termination section. A valid credit or debit card must be kept on the Glofox booking system at all times. If a payment defaults you will be charged a default fee of $15 by Glofox, for each payment default and we are not responsible for any additional charges you may incur from your financial institution.
Weekly memberships can be put on hold (or suspended) for up to six weeks (42 days) per year. You must provide seven days’ notice via email to firstname.lastname@example.org with the hold dates, with the hold in seven-day increments. We are not able to back date membership holds. Please note suspension time does not count towards your minimum membership term time.
We reserve the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a members account.
All memberships may be subject to price increase, and changes will be communicated to members four weeks prior to any change.
If a class you would like to attend is full, please sign up for the waitlist. Should a place become available, you will receive an email from us advising that you have been placed in the class. You are under no obligation to take a waitlisted booking, but it is your responsibility to cancel if you are unable to attend, otherwise you will be charged a class credit and Everyday membership holders will incur an additional $20 no-show fee. Once cancelled, your place will be offered to the next member on the waitlist.
Our cancellation policy is in place to ensure every member has a chance to attend class. Class cancellations can only be made via the online booking system on the website or the app. Class cancellations can be made up to four hours prior to your class start time without penalty. All members who pre-book a class but fail to attend or cancel the booking less than four hours prior to the class start time will forfeit their class and Everyday Membership holders will also incur a $20 no-show fee.
Private and semi-private classes have a strict 24-hour cancellation policy, otherwise the fee is forfeited.
We do not accept cancellations by phone, e-mail, social media or any other method other than by you using the booking system on our website or app, except for private and semi-private classes where you can cancel classes via email or phone.
We require at least two weeks’ written notice to terminate memberships. Please email the termination request to email@example.com.
If a weekly membership is terminated within the minimum commitment period of four months, a cancellation fee of $150 will be incurred. No fee will be charged if the termination occurs after the minimum membership period.
In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted and no fee will be charged. Termination will take effect from the date we receive written confirmation from a medical doctor.
We may terminate memberships without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our members or staff.
Refunds and Returns Policy
All retail sales are final. No refunds or exchanges are given on retail purchases, unless the item is deemed faulty, in which case it is to be returned to the studio within seven days upon purchase.
Gift cards do not have an activation expiry date. However, once activated the applicable rules for expiry as per above apply. They can be used for memberships and products by contacting the Studio on firstname.lastname@example.org They are not redeemable for cash and no refunds, transfers or exchanges are available.
Refunds will only be issued in case of a merchant processing software error, or if our staff incorrectly processes a sale on the member’s behalf. All requests must be submitted in writing to email@example.com within seven days.
Personal Agreement / Waiver
I agree that Addicted to Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous, and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Addicted to Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. Addicted to Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, I will immediately report it to an Addicted to Pilates studio staff member.
I release Addicted to Pilates from any claims, demands and causes of action as a result of my voluntary participation.
By booking into a class you automatically agree to all the Terms and Conditions of Addicted to Pilates.