Terms & Conditions
By booking in a class or sauna session, you agree to be bound by Addicted to Pilates’ Terms and Conditions set out below.
Participating in any form of exercise or using the sauna at Addicted to Pilates is done entirely at your own risk. You are advised to seek medical advice prior to commencing any exercise program or using a sauna if you are in any doubt about your ability to engage in exercise. You must inform our instructors if there are any risks to your health by you participating in our classes, such as if you have any pre-existing injury, illness, discomfort or are pregnant, prior to commencement. In that case, we insist that you seek approval from a medical practitioner to participate in our classes. Please note pregnant and postnatal Members have to provide written medical clearance from their General Practitioner or Obstetrician via email to us email@example.com prior to their first class. Please do not use the sauna if You are pregnant. If You have a chronic illness we recommend seeking medical clearance before using the sauna. We suggest refraining from drinking alcohol prior to Your sauna session.
To attend a class or a sauna session, you must make a booking via the online booking system on the website or the app.
For hygiene and safety reasons, you must wear non-slip socks and bring a gym towel to class. Non-slip socks and towels are available for purchase via our app and are collected at the studio. For infrared sauna, please bring Your Please bring a towel to sit on and also a towel to wipe down Your body after the session.
Children aged 8 and over can attend Kids Mat Pilates classes. You must be at least 16 years of age to attend Reformer classes. Teenagers (13-19) can attend Barre and Mat classes. Children that are not attending our classes cannot be left in the studio unsupervised while you attend classes.
You acknowledge that our instructors may make physical contact with you for correction to ensure that your practice is undertaken in accordance with known practice methods.
We are not responsible in any way for the safekeeping of your personal belongings.
We reserve our right to change our opening hours at our studio.
We will provide refund of class credit to booked members for classes that have been cancelled by us.
The studio may be closed on Public holidays. You will be notified of studio closure in the Studio and via social media.
No refunds on the cost of a membership are provided in case of change of mind, user error, injury, illness, change of address, unsuitability or any other reason.
Passes and Packs
No refunds, suspensions, transfers or extensions are available for passes.
Welcome Offer is valid for five weeks from the purchase date. It is available only to new Members and can be purchased only once.
All Single Passes are valid for one month from the purchase date, including the Infrared Sauna Single Session and the Infrared Sauna Single Session for up to 3 people.
All Classes Packs are valid for Reformer, Mat, Barre and Yoga classes:
10 pack is valid for two months from purchase date.
20 pack is valid for three months from purchase date.
50 pack is valid for six months from purchase date.
Seniors Pack is valid for 3 months from purchase.
Mat/Barre/Yoga Packs are valid for Mat, Barre and Yoga classes:
10 pack is valid for four months from purchase date.
Teen Pack is valid for 6 weeks from purchase date.
Kids Mat Pack is valid during school terms.
The above pack members can book up to two classes as day, subject to availability.
Kids Mat Pack and Kids Single Mat pass is valid for Kids Mat classes only during school terms. We do not provide make-up classes under any circumstances. Credits, refunds or transfers are not given for missed or unused lessons. If the child does not attend their lesson, the class credit automatically forfeited. Please drop off Your child a few minutes before the class starts and arrive a few minutes before the class ends. Parents and caregivers are asked not to stay during class to ensure that the children are focusing on the class.
Welcome Offer, 10, 20, Teen, Seniors and Kids packs and 10 Pack Infrared Sauna Session cannot be put on hold (or suspended) for any reason.
The 50 pack can be put on hold (or suspended) for up to six weeks (42 days) per year. You must provide seven days’ notice via email to firstname.lastname@example.org with the hold dates, with the hold in seven-day increments. Please note that we are not able to back date pack holds.
Infrared Sauna Pack of 10 sessions for 1 person is valid for 4 months.
No refunds and transfers available.
Double Hooked weekly membership allows you to attend up to two classes per week. Subject to availability, you can book two classes a day.
Triple Love weekly membership allows you to attend up to three classes per week. Subject to availability, you can book two classes a day.
Everyday Addiction allows you to attend classes every day. There are 7 class credits per week and you can book two classes a day, subject to availability.
All weekly membership holders are billed weekly from nominated debit or credit card with a four-month minimum commitment. After four months, the membership is ongoing indefinitely until the member notifies us via email to email@example.com that they wish to terminate their membership providing two weeks notice. A valid credit or debit card must be kept on the Glofox booking system at all times. If a payment defaults we are not responsible for any charges you may incur from your financial institution.
Weekly memberships can be put on hold (or suspended) for up to six weeks (42 days) per year. You must provide seven days’ notice via email to firstname.lastname@example.org with the hold dates, with the hold in seven-day increments. We are not able to back date membership holds. Please note suspension time does not count towards your minimum membership term time.
We reserve the right to pass on the cost of any additional bank fees which may incur from disputed or failed transactions regarding a members account.
All passes, packs and memberships may be subject to price increase, and changes will be communicated to members four weeks prior to any change.
If a class you would like to attend is full, please sign up for the waitlist. Should a place become available, you will receive an email from us advising that you have been placed in the class. You are under no obligation to take a waitlisted booking, but it is your responsibility to cancel if you are unable to attend, otherwise you will be charged a class credit and Everyday membership holders will incur an additional $20 no-show fee. Once cancelled, your place will be offered to the next member on the waitlist.
Our cancellation policy is in place to ensure every member has a chance to attend class and/or a sauna session. Class and sauna session cancellations can only be made via the online booking system on the website or the app. Class and sauna session cancellations can be made up to four hours prior to your class or sauna session start time without penalty. All members who pre-book a class or a sauna session but fail to attend or cancel the booking less than four hours prior to the class or sauna session start time will forfeit their class and Everyday Membership holders will also incur a $20 no-show fee for missed classes.
Private and semi-private classes have a strict 24-hour cancellation policy, otherwise the fee is forfeited.
We do not accept cancellations by phone, e-mail, social media or any other method other than by you using the booking system on our website or app, except for private and semi-private classes where you can cancel classes via email or phone.
Weekly membership termination
We require at least two weeks’ written notice to terminate weekly memberships. Please email the termination request to email@example.com.
If a weekly membership is terminated within the minimum commitment period of four months, a cancellation fee of $150 will be incurred. No fee will be charged if the termination occurs after the minimum membership period.
In the case of long term or permanent injury or illness that prevents the use of our services, immediate membership termination will be permitted and no fee will be charged. Termination will take effect from the date we receive written confirmation from a medical doctor.
We may terminate memberships without notice for inappropriate, offensive or illegal behaviour, as determined by us, which occurs on our premises or is directed at our members or staff.
Refunds and returns policy
All retail sales are final. No refunds or exchanges are given on retail purchases, unless the item is deemed faulty, in which case it is to be returned to the studio within seven days upon purchase.
Gift cards do not have an activation expiry date. However, once activated the applicable rules for expiry as per above apply. They can be used for memberships and products by contacting the Studio on firstname.lastname@example.org They are not redeemable for cash and no refunds, transfers or exchanges are available.
Refunds will only be issued in case of a merchant processing software error, or if our staff incorrectly processes a sale on the member’s behalf. All requests must be submitted in writing to email@example.com within seven days.
Personal Agreement / Waiver
I agree that Addicted to Pilates is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous, and I voluntarily participate in them and sauna sessions with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Addicted to Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
I release Addicted to Pilates from any claims, demands and causes of action as a result of my voluntary participation.
By booking into a class you automatically agree to all the Terms and Conditions of Addicted to Pilates.