FAQs
FAQ
Welcome! Our Studio is for everybody and every body – all ages, experiences, levels and genders.
We will look after You in every class and make sure You feel comfortable and soon addicted to our body-mind movement. Our classes have modifications to cater for everyone’s fitness journeys and to keep Your body and mind always engaged.
You can attend our Mat, Barre, Punch Pilates and Yoga classes anytime. For Total Body Reformer classes, we recommend You attend a Taster Reformer class first to familiarise Yourself with the machine and go through a sample workout. If the Taster Reformer time doesn’t suit You, You can attend a Total Body Reformer class anytime, just let the Instructor know that it is Your first class.
Head over to the Classes page to learn more about the classes.
If there are any concerns and You would like to have a bit more attention before you join our group classes, You can book a private session or semi-private to work on Your confidence and technique, just email us.
Please note, Kids classes are for children aged 8-13 and are held in school terms only.
Members must be aged 13+ to attend Mat and Barre classes and 16+ to attend Reformer and Yoga classes.
Also please see section What do I need to bring?
Welcome!
If You are new to Reformer Pilates, we recommend booking the Taster Class before attending our Total Body Reformer and/or Jump Reformer so that You familiarise Yourself with the reformer machine through a sample workout and feel comfortable when using it.
If the Taster Reformer time does not suit You, You can attend any Reformer class, just let the Instructor know that You have not used the Reformer machine before.
Please also see section: What do I need to bring?
CLASSES: For safety and hygiene reasons, non-slip socks and a towel are compulsory. They can be purchased via the app and will be in the Studio for Your next class, just show your Instructor the receipt.
We have mats for Mat, Barre, Yoga and Punch Pilates, however You are welcome to bring Your own anytime.
For Punch Pilates we provide boxing gloves, however for hygiene reasons, please bring boxing inners or purchase them via the Store section in the app.
Remember to bring Your water bottle, and a smile is a must!
SAUNA: Please bring a towel to sit on and a towel to wipe down Your body after the sauna session. See the Infrared Sauna page for info.
Please do not bring any valuables into the studio as we do not take responsibility for lost items.
Our free member app is perfect for You to manage your classes, memberships and purchases on the go.
You can view the Timetable, book and cancel classes, check Your credits, their expiry dates and see products in the store. Search for Addicted to Pilates and download this user-friendly app that our Members absolutely love.
You can also book in Your Infrared Sauna sessions via the app.
To download the app, head to the App Store here or to Google Play here.
To book a class please create an account with us by downloading the Member free app, just search for Addicted to Pilates, and create an account.
Once You have purchased a Membership in the Membership section, You can start booking in Your classes via the Timetable up to 4 weeks in advance if You have a class pack or 2 weeks in advance if on a weekly membership.
Please note bookings are essential as spots are limited. You can book, reschedule, cancel classes and manage Your account via the app.
Bookings and cancellations are not accepted via phone, email or social media.
Classes must be cancelled via the app.
Please note You may cancel Your place in a class up to 4 hours before the class start time and retain the class credit to book another class. This is to ensure every member has a sufficient opportunity to book a cancelled class placement.
If You do not cancel 4 hours before the start time, You will forfeit the class credit and for Everyday Membership holders they will incur an additional $20 no-show fee.
Cancellations and bookings are not accepted via phone, email or social media.
To check Your class credits and their expiry date, head to the app. Click on the profile icon in the top left corner, find Credits and You will find all the info there.
Weekly memberships are automatically processed via nominated credit card or direct debit each week on Your chosen start day. Weekly memberships automatically renew every week and are non-refundable, non-transferable and cannot be extended.
To upgrade, downgrade, pause or cancel Your weekly membership, please email at least a week before Your next weekly pay cycle:
Weekly memberships can be put on hold for up to 6 weeks per year. You must provide at least 7 days’ notice prior to the next weekly pay cycle via email to studio@addictedtopilates.com.au with the hold dates, with the hold being placed in 7-day increments. We are not able to back date membership holds.
All Single Passes, Class packs and Sauna Packs cannot be put on hold as per our T&Cs.
If a class is full, You can add Yourself to the waitlist for that class by clicking on the waitlist button. You will see Your position on the Waitlist and as soon as a spot becomes available for You, You will get an email notification that You have been booked in that class.
Please note if You are on the waitlist for an early morning class You should check in the evening and in the morning if you have been added to the class. Please remember to cancel on time and within the 4 hour cancellation policy if You cannot attend to retain the class credit.
Please seek medical advice and approval if You are in any doubt about Your ability to engage in exercise. Always make sure to inform the Instructor so that any required modifications can be made for You in class, however we do not offer injury rehabilitation sessions. If this is required please contact a relevant injury rehabilitation centre.
Congratulations! Our Dynamic Mat, Barre, Hatha and Yin Yoga classes are suitable for Prenatal and Postnatal Members. Please let Your Instructor know that You are pregnant/postnatal. Head to the Timetable page or app for class times or to Classes page for class descriptions.
Please email Your clearance to exercise from Your GP or Obstetrician prior to Your first class.
Great news – You can exercise while Your children are exercising too at the Studio!
Members aged 13+ are welcome to attend our Mat Pilates and Barre classes. For our Reformer classes, Members have to be 16+.
Kids Mat Pilates classes are for children aged 8-13 and take place during school terms only. Head to the Kids Mat Pilates section below for more info.
Kids can be in their socks or bare foot and should wear comfortable loose clothes. We will provide the mats, however You are welcome of course to bring Your own.
We do not provide make-up classes. Credits, refunds or transfers are not given for missed or unused lessons. If the child does not attend their lesson, the class credit is automatically forfeited.
To redeem Your Active Kids Rebate voucher, please email us the voucher details, the child’s full name and DOB to studio@addictedtopilates.com.au and we will add the credits to the Child’s account.
Please drop off Your child a few minutes before the class starts and arrive a few minutes before the class ends. Please note caregivers are asked not to stay during class to ensure that the children are focusing on the class.
Of course – You can gift the gift of feeling great by purchasing gift cards via the free app. Gift cards do not have an expiry date, however once activated the applicable rules for expiry as per T&Cs apply.
Please note You do not need to be a Member to purchase a gift card but you need to create an account to purchase via the app. Alternatively contact the Studio and we will organise a voucher for You.
Please note print vouchers are available – just contact the Studio for pick up.
Absolutely! We do have change room facilities; however please note we do not have a shower.
Please refer to the Infrared Sauna page for all FAQs for info about the Infrared Sauna and our sessions.
You can hire our magical, spacious, light-filled Yoga/Mat/Barre Studio for workshops, classes, photo shoots, video shoots and meetings. Please note we do not hire the space for birthday parties.
If you would like us to organise a class for You that is part of a Hen’s party, office Christmas party or team building events, please see FAQ section below ‘Classes for Hen’s, Christmas parties & team building’.
There are casual or one off rates and recurring rates for Studio hire.
Casual or one off hire: Casual 1 hour rate: $100 excl. GST, plus set up time and pack down time. Casual half day rate or 4 hours: $250 excl. GST. Casual whole day rate or eight hours: $500 excl. GST.
Recurring hire: Discounts available for recurring venue hire and for Non Profit organisations. Please email us for more information. Thank You.
Thinking of doing a feel-great class as part of your Hen’s Party, Christmas gathering or team building event?
Why not do a Stretch & Release class on the Reformer machine, a Dynamic Mat Pilates, or Yoga class? Or a workshop on how to stretch at your desks?
Contact us today for more info.
