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FAQ

FAQ

Welcome! Our Studio is for everbody and every body – all ages, experiences, levels and genders. We will look after You in every class and make sure You feel comfortable and soon addicted to our body-mind movement. Our classes have modifications to cater for everyone’s fitness journeys and to keep Your body and mind always engaged.
You can can attend any of our Mat, Barre and Yoga classes, anytime.  For Total Body Reformer classes, we recommend You attend a Taster Reformer class first to familiarise Yourself with the machine and go through a sample workout. Head over to the Classes page to learn more about the classes.
If there are any concerns and You would like to have a bit more attention before you join our group classes, You can book a private session or semi-private to work on Your confidence and technique, just email us.  

Please note, clients must be aged 13+ to attend Mat and Barre classes and 16+ to attend Reformer and Yoga classes. Kids Mat Pilates classes are for children aged 8+ and are held in school terms only.

Also please see section What do I need to bring?

For safety and hygiene reasons, non-slip socks and a towel are compulsory. They can be purchased through our app and will be in the Studio for Your next class, just show your Instructor the receipt.  

We have mats for You in the Barre/Yoga/Mat Pilates Studio, however You are welcome to bring Your own anytime. 

Please do not bring any valuables into the studio as we do not take responsibility for lost items.

Also bringing a smile is a must!

The reformer is a machine used in pilates that consists of a bed-like sliding carriage, straps on a pulley system and different weighted springs which provide varying levels of resistance while You are strengthening Your body from head to toe and exploring a wide range of movements to increase flexibility. Its magic lies in endless varieties of high energy, low impact exercises, which will keep You challenged at every class with a key focus on Your core.

Our free member app is perfect for you to manage your classes,  memberships and purchases on the go. 

You can view the Timetable, book and cancel classes, check Your credits, their expiry dates and see products in the store. Search for Addicted to Pilates and download this user-friendly app that our Members absolutely love.

To download the app, head to the App Store here or to Google Play here

 

 

To check Your class credits and their expiry date, head to the app (if You don’t have it, we suggest downloading it as it is so user-friendly, search for Addicted to Pilates). Click on the profile icon in the top left corner and You will find all the info there. 

If You would like to upgrade Your weekly membership, You can do this any time, however You cannot downgrade while in Your initial 4-month period.

Welcome! If You are new to reformer pilates, we recommend booking the Taster Class before attending our Total Body Reformer and/or Power Jump classes so that You learn the required reformer basics including terminology, machine parts, positioning and feel comfortable with the machine through a sample workout. Please also see section: What do I need to bring?

To book a class You must have an account with us and a membership with available class credits. You can create an account either via our website Timetable page or on our free app, then go to the Membership button to choose from a wide selection of memberships. Once completed, You can book Your class or classes on the Timetable page or app up to 7 days in advance. Please note bookings are essential as spaces are limited. You can book, reschedule, cancel classes and manage Your account via the Timetable on our website or download our free app for on-the-go management. Bookings and cancellations are not accepted via phone, email or social media.

If a class is full, You can add Yourself to the waitlist for that class by clicking on the waitlist button. You will see Your position on the Waitlist and as soon as a spot becomes available for You, You will get a spot and an email notification that You have been booked in that class. Please remember to cancel if You cannot attend. 

Classes must be cancelled either via the Timetable on the website or the app.

Please note You may cancel Your place in a class up to 4 hours before the class start time and retain the class credit to book another class. This is to ensure every member has a sufficient opportunity to book a cancelled class placement.

If You do not cancel 4 hours before the start time, You will forfeit the class credit and for Everyday Membership holders they will incur an additional $20 no-show fee.

Cancellations and bookings are not accepted via phone, email or social media.

Taster Pass, Welcome Offer, Single Pass, 10 and 20 Packs cannot be put on hold as per our T&Cs. The 50 Pack pass and weekly memberships can be suspended for up to 6 weeks per year. You must provide 14 days’ notice via email to studio@addictedtopilates.com.au with the hold dates, with the hold being placed in 7-day increments. 

Please seek medical advice and approval if You are in any doubt about Your ability to engage in exercise. Always make sure to inform the instructor so that any required modifications can be made for You in class, however we do not offer injury rehabilitation sessions. If this is required please contact a relevant injury rehabilitation centre.

Congratulations! Our Pre and Postnatal Reformer, Hatha and Yin Yoga classes are suitable for Prenatal and Postnatal Members. Please let Your Yoga Instructor know that You are pregnant/postnatal. Mums & Bubs classes are held during school terms, please note Bubs are welcome until crawling.
Head to the Timetable page for class times or to Classes page for class descriptions.

Please email Your clearance to exercise from Your GP or Obstetrician prior to Your first class. 

Great news – You can exercise with Your teenagers or attend a class at the same time they are! Members aged 13+ are welcome to attend our Mat Pilates and Barre classes. For our Reformer classes, Members have to be 16+. Kids Mat Pilates classes are COMING SOON – these classes are for children aged 8+ and take place during school terms only.

Have You seen our special Teen Pack membership? Head to the Membership page for all info.

Of course – You can gift the gift of feeling great by purchasing gift cards via the free app. Gift cards do not have an expiry date, however once activated the applicable rules for expiry as per T&Cs apply. Please note You do not need to be a member to purchase a gift card but you need to create an account to purchase via the app. Alternatively contact the Studio and we will organise a time to meet up with you. 

Please note print vouchers are available – just contact the Studio for pick up.

Absolutely! We do have change room facilities; however please note we do not have a shower.

You can hire our magical, spacious, light-filled Yoga/Mat/Barre Studio for workshops, classes, photo shoots, video shoots and meetings. Please note we do not hire the space for parties. There are casual or one off rates and recurring rates. 

Casual or one off hire: Casual 1 hour rate: $100 excl. GST, plus set up time and pack down time. Casual half day rate or 4 hours: $250 excl. GST. Casual whole day rate or eight hours: $500 excl. GST.

Recurring hire: Discounts available for recurring venue hire and for Non Profit organisations. Please email us for more information. Thank You.

Infrared sauna coming in July 2022, stay tuned 🙂

Kids Mat Pilates COMING SOON 

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