FAQ'S

FAQ

Thinking about becoming a Pilates Instructor?
Ready to deepen Your Pilates knowledge or turn Your passion into a career that inspires others?

Our internationally and nationally accredited Reformer, Mat Pilates and Barre Instructor Courses are designed to give You the confidence, knowledge and skills to teach – whether You choose to study online or face-to-face.

Head to our Instructor Course page here for all the details – we would love to have You on this journey with us.

We can’t wait to share our passion and experience with You.

At Addicted to Pilates, everything we do is intentional. We don’t follow trends – we thoughtfully shape them, always with our Community at the heart of every decision.

That’s why we offer Unlimited Expiry Class Packs rather than traditional weekly memberships.

We believe Pilates should move with Your life, not compete with it. Our Unlimited Expiry Packs give You true flexibility: Your class credits never expire, You can book up to four weeks in advance and You are free to create a routine that suits Your body, your energy and Your schedule.

No pressure to attend every week.
No wasted classes when life gets busy.
No pausing memberships or managing payments.

Just a seamless, elevated experience designed to support You long-term.

Because at Addicted to Pilates, flexibility isn’t just found on the Reformer or mat – it’s woven into the way we do Pilates, the way we run our Studio and the way we support our Community.

At Addicted to Pilates, we keep it simple: late cancellations or no-shows only result in the loss of Your class credit – no additional fees, no penalties.
We don’t believe in late fees or strict penalties for cancellations because it goes against our principles of creating a welcoming and supportive space for our Members. Life happens, and we get it!
Our generous 4-hour cancellation window gives Members flexibility, and missing a class without cancelling only means losing the credit and not paying extra. The credit is deducted because Your spot could have been taken by another Member wanting to join the class.
 
All bookings and cancellations are easily managed via our app or website, so You have full control at Your fingertips. Pilates should be about feeling good, not worrying about extra charges.

Welcome! Our Studio is for everybody and every body – You can attend our classes anytime. Classes have modifications to cater for everyone’s fitness journeys. 

Our Instructors receive a notification when You come to the Studio for Your first class with us, so You will be well looked after.

To find out more about our classes, head over to the Classes page.

If You would like to have a bit more attention before joining a group class, You can book a private session or semi-private, please email the Studio.  

CLASSES: For safety and class etiquette, please bring grippy socks and a towel. They are available for purchase via the Store section in the app. For Yoga, Barre and Mat Pilates, mats are available at the Studio, however You are welcome to bring Your own anytime. For Punch Pilates we provide boxing gloves, but for hygiene reasons, please bring boxing inners or purchase them via the app. 

Remember to bring Your water bottle, and a smile is a must!

SAUNA: Please bring a towel to sit on and a towel to wipe down Your body after the sauna session. See the Infrared Sauna page for info.

Please do not bring any valuables into the Studio as we do not take responsibility for lost items.

The reformer machine consists of a bed-like sliding carriage, straps on a pulley system and different weighted springs that provide varying levels of resistance.  Its magic lies in endless varieties of high energy, low impact exercises, keeping You challenged in every class while You are strengthening from head to toe and improving Your flexibility.

Your Instructor will give You the optimal spring tension as well as options to go lighter or stronger.

Our member app is perfect for managing Your bookings, memberships and account on the go. 
To download the app, head to the App Store here or to Google Play. 

Once You have purchased a Membership in the Membership section, You can start booking in Your classes via the Timetable. Classes can be booked in 4 weeks in advance.

Alternatively You can manage Your account via the Log in section on the Timetable page on the website.

Bookings and cancellations cannot be made via phone, email or social media.

Private classes are booked by emailing the Studio on Studio@AddictedtoPilates.com.au

Members can book classes 4 weeks in advance.

You can cancel Your booking up to 4 hours before the class start time to retain the class credit.

The 4 hour cancelation policy is to ensure every Member has sufficient time  to book a cancelled class placement and get ready for the class.

At Addicted to Pilates, we keep it simple: late cancellations or no-shows only result in the loss of Your class credit – no additional fees, no penalties.
 
We don’t believe in late fees or strict penalties for cancellations because it goes against our principles of creating a welcoming and supportive space for our Members. Life happens, and we get it!
Our generous 4-hour cancellation window gives Members flexibility, and missing a class without cancelling only means losing the credit and not paying extra. The credit is deducted because Your spot could have been taken by another Member wanting to join the class.
All bookings and cancellations are easily managed via our app or website, so You have full control at Your fingertips. Pilates should be about feeling good, not worrying about extra charges.

To check Your class credits simply head to the app. Click on the profile icon in the top left corner, find Credits and You will find all the info there. 

Please note, our pack have unlimited expiry as flexibility isn’t just in the moves – it’s in Your schedule, too.

If a class is full, You can add Yourself to the Waitlist – more often than not You will get a spot in that class. You will see Your position on the Waitlist and as soon as a spot becomes available for You, You will get an email notification that You have been booked in. 

Please note if You are on the Waitlist for an early morning class, You should check your email in the evening and in the morning if You have been added to the class. If  You don’t want to check emails in the morning prior to the class, then please take Yourself off the Waitlist the evening before.  

Please remember to cancel on time and within the 4 hour cancellation policy if You cannot attend to retain the class credit. 

Please seek medical advice and approval if You are in any doubt about Your ability to engage in exercise. Always make sure to inform the Instructor so that any required modifications can be made for You in class, however we do not offer injury rehabilitation sessions.

Congratulations! Our Total Body Reformer, Stretch Reformer, Mat Pilates and Barre classes are suitable for Prenatal and Postnatal Members. Head to the Timetable page or app for class times or to Classes page for class descriptions. Please let Your Instructor know that You are pregnant or postnatal before Your class.

Please email Your clearance to exercise from Your GP or Obstetrician prior to Your first class. 

Members aged 13+ are welcome to attend our Mat Pilates, Barre Burn or Hatha Yoga classes. For Reformer classes, Members have to be 16+. 
Please create an account for your child in the app. Click on your profile icon in the top left corner and head to Family account. 

You can gift the gift of feeling great by purchasing various gift cards for our group or private classes, infrared sauna, pilates socks, and more. Please head to the app – just search for Addicted to Pilates and you will see all the gift cards in the Store section. Alternatively please contact the Studio here. 

Personalised e-gift cards can be made specially for you – please email the Studio with your copy.

Print vouchers are available – please contact the Studio for pick up. 

Gift cards do not have an expiry date.

Please note You do not need to be a Member to purchase a gift card.

You can hire our magical, spacious, light-filled Yoga/Mat/Barre Studio for workshops, classes, photo shoots, video shoots and meetings. Please note we do not hire the space for birthday parties.

If you would like us to organise a class for You that is part of a Hen’s party, office Christmas party or team building events, please see FAQ section below ‘Classes for Hen’s, Christmas parties & team building’.

There are casual or one off rates and recurring rates for Studio hire. 

Casual or one-off hire: Casual 1 hour rate: $120 excl. GST. Casual half day rate or 4 hours: $380 excl. GST. Casual whole day rate or eight hours: $650 excl. GST.

Recurring hire: Discounts available for recurring venue hire and for Non Profit organisations. Please email us for more information. Thank You.

Thinking of doing a feel-great class as part of your Hen’s Party, Christmas gathering or team building event? 
Why not do a Stretch & Release class on the Reformer machine, a Dynamic Mat Pilates, or Yoga class? Or a workshop on how to stretch at your desks? 

Contact us today for more info.   

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